FAQ | BusinessNavigate

FAQs

Frequently Asked Questions

Here you will find the answers to the most Frequently Asked Questions

What if I am a beginner and don’t have any experience?

Not to worry – we have you covered. We specialise in helping aspiring entrepreneurs get started on their journey. It’s what we’ve done since 1985. And because we constantly embark on new projects, we haven’t forgotten what it’s like to be a beginner. For us every day is a new day and our learning never stops.

Do you provide free resources to help me get started?

Yes. On our website businessnavigate.com/resources we have a resources page that allows you to have free access to downloadable guides, planners, checklists, swipe files, video training and other ‘how to’ resources to help you achieve your goals and fast-track your learnings. We are always adding new information to this resources page, so pop back regularly and check for new stuff!

How do I subscribe to your email newsletter?

On our BusinessNavigate website there are multiple areas where you can subscribe to our newsletter. Once you have subscribed you will receive an email from us to verify that we have your permission to send you emails (please check your spam folder – just in case the email goes there). Open this email and click the link inside the email verifying that we have permission to email you. You will now be added to our email list and will receive our newsletter. You can unsubscribe at any time.

How is BusinessNavigate different from other training portals?

On our BusinessNavigate website there are multiple areas where you can subscribe to our newsletter. Once you have subscribed you will receive an email from us to verify that we have your permission to send you emails (please check your spam folder – just in case the email goes there). Open this email and click the link inside the email verifying that we have permission to email you. You will now be added to our email list and will receive our newsletter. You can unsubscribe at any time.

Do you offer a Money Back Guarantee?

Yes, all our paid Courses are fully protected by our 30 days 100% Money Back Guarantee. If you decide a course isn’t right for you, we will gladly refund your money within 30 days of the date of purchase. No questions asked! You can learn more about the refund process here.

How do I open a support ticket?

Please go to the businessnavigate.com/contact page or click on this link to open a support ticket.

How are the courses delivered

All our courses are self-paced, online courses using video streaming. You can start your course on one device and resume on another without losing your place. Where available, you will also receive companion downloadable worksheets, planners, checklists and other ‘how to’ resources to help you achieve course objectives and learning outcomes. Unless you have asked for a refund, you have lifetime access to the courses you have enrolled in. You can view our Courses here.

Can I join the waitlist for a Course?

Yes, you can. To do this go to our BusinessNavigateAcademy.com/store page and click on the courses that you are interested in enrolling into. If a course is currently not available for new enrolments you will be presented with a Course Waitlist landing page. Add your name and email address and we will add you to the waiting list – you will receive an email notifying you that you have been added to the Waiting list. When the enrolments are open you will receive an email in advance to let you know what date the course is reopen for enrolments.

Will I receive updates for a course that I have purchased?

Yes, we always stay informed and keep up to date with any changes in the marketplace and we update all our courses accordingly. Unless you have asked for a refund, you have lifetime access to the courses you have enrolled in and receive free updates when they become available. You will be notified by email when a course has been updated.

Will I receive a certificate on completion of a course?

Some of our courses offer a ‘Certificate of Completion’. These give you official recognition of your dedicated commitment to completing a Course and certify that you have successfully completed all the modules of that course. You are welcome to share your Certificate of Completion with your employer, colleagues, friends or potential clients.

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